Frequently Asked Questions

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Frequently Asked Questions

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Water Inquiries

How do I report a water leak?

Repair of leaks on water mains are the responsibility of Bow Mar Water & Sanitation and should be reported immediately to the district by calling 303-979-2333. The district also recommends that all family members know where the main water supply valve is in your home so it can be turned off in the event of a leak inside your home.

Where does my water come from?

Bow Mar distributes water received from Denver Water. Denver’s water originates from several sources, the South Platte River watershed and the Blue River watershed on the west slope being the primary sources. Additional information on water sources can be found in Denver Water’s Water Quality Report.

Why are Platte Canyon crews wasting water flushing fire hydrants and blow-off valves?

Flushing fire hydrants and blow-off valves which are located on dead end water mains is critical to preserving clean, fresh water. Operators are cautious to use only as much water as necessary to ensure a proper disinfectant residual in the water.

Sewer Inquiries

Who do I call if my sewer system will not drain?

The district is only responsible for maintenance of the sewer main. The entire sewer service pipe from the residence to the sewer main is the customer’s responsibility. If you do not know if a sewer blockage is in your sewer service pipe or the District’s pipe, call us at 303-979-2333.

How can I prevent roots from clogging my sewer service pipe?

The first step is to know where your sewer pipe is located and avoid planting deep rooted trees in the vicinity of the pipe. If roots do infiltrate your sewer line there are chemical root control products available at home improvement and hardware stores. A more effective approach is to conduct a periodic roto-rooter cleaning of your sewer pipe.

How do I know if I have roots in my service pipe?

You can retain a private company to perform a closed circuit television inspection of your sewer service pipe. The district urges you to use caution when retaining a sewer inspection contractor. There are many reputable firms, but there are a few scam artists as well.

Will my insurance pay for damages resulting from sewer backups?

Many homeowner insurance policies contain an exclusion for sewer backup damage. Coverage is frequently available but must be requested as an addition to the policy. The district urges homeowners to discuss sewer backup coverage with their insurance agent.

Billing Inquiries

I have just purchased a new home. How do I transfer water and sewer service into my name?

Please contact the district's accounting firm:

Haynie & Company, PC
1221 W. Mineral Ave.
Suite 202
Littleton, CO 80120-4544

303-734-4800

I am a new homeowner and have not received a water or sewer bill.

Water and sewer is billed every two months by Bow Mar Water & Sanitation from their accounting firm. If you think you are not receiving a bill, please contact:

Haynie & Company, PC
1221 W. Mineral Ave.
Suite 202
Littleton, CO 80120-4544

303-734-4800